When using the assistance of our company, you can be entirely certain of its level of quality because every last customer is genuinely important for us. Just before beginning to fill out the order form, it could be a wise decision to look at some things you have the right to, like a money-back guarantee, which we believe would give you more confidence in our service. Providing people with more information about such things is what helps ensure comfortable work and less trouble.
In most cases, our clients don’t resort to this feature owing to our first-class results that meet even really tight deadlines. Revision option is also included in the list of the services we offer, which really helps find an approach to every customer.
We want to assure you that your money will be returned if your case corresponds any listed down below. We want to emphasize that only in some cases there is an opportunity to refund all the money spent.
- Double order
In case you have placed two orders that are exactly the same, you should definitely speak to our support staff because it is crucial to inform us without delay. If the writer has been selected, and our expert is working on your assignment, receiving a 100 % refund is impossible. Hence, we ask our customers to make their orders attentively in order to minimize the probability of such an accident.
- Cancelling the order before the writer is chosen
This situation speaks for itself. You're fully eligible to receive a full refund if the writer has not begun working on your task.
- Possible issues with finding a free expert for order processing
It's a rare situation, but you need to understand that it still could occur in cases when just about all writers are occupied and/or you've got a very complicated assignment.
- In case you ordered once but paid twice
Although we attentively check all the payments and orders, double-billing arises, but very rarely. In case you notice that you've been charged double price, speaking to our client support agents is the very first thing you have to do. Under these circumstances, the copies of receipts would be the most crucial condition to receiving your money back.
Sometimes you can have a partial refund when your situation corresponds to one of the listed below:
- Difficulties with meeting the deadlines
Sometimes, as a result of various unpredictable conditions, it's quite hard to deliver the order by the due date. The good news is, these cases hardly ever take place. We negotiate the amount of refund individually with every single purchaser because it's influenced by a number of aspects. Sometimes even client’s actions or non-actions might accidentally result in a missed deadline. Sometimes it could be difficult for us to start working on the order because the client has not provided us with some important materials. In situations like that, the money-back option shall not be granted. Ensure that all the necessary files are sent to us immediately after filling out the order form.
- Cancelling the order when it has already been assigned to our specialist
Under such circumstances, you'll be able to get around 70% of your spendings back, and the remaining part will be paid to the writer for the work. However, if over fifty percent of time remaining to the due date passed, you would receive only 50% of the money back.
- Being unhappy with the given paper
Allow us to investigate your feedback about the final result, and we will try to do our utmost to take care of any difficulties. A possible refund will be affected by the result of our inspection. Yet, such situations are very rare because we always strive to fulfill all your needs.
- Plagiarism in your work?
Having sent us some proof showing that your work contains nonreferenced information that has been already used elsewhere, you could count on receiving a part of your money back after our evaluation.
- In case the mark is lower than you've expected
You can be sure that our experts do their very best to provide our customers with only exceptional papers, but the mark you get for it consists of not only the written work itself but also of your demonstration and the professor's methods of estimation.
- You requested formatting, proofreading or editing
When you request our team to format, edit or proofread your own work, its content material will be left untouched We are not accountable for the content of the originally given paper or any claims related to its content.
After we validate the refund, your money will be paid back over a period not longer than five business days. It is important for us to emphasize that we do not pertain to any difficulties caused by any other companies (financial institutions and so on).
Be sure that the sum of your refund is larger than 10 USD; otherwise, you just cannot receive your money back due to the transaction charges. If you want to receive a refund immediately, you are given an option to save this sum on your account to use it for your future orders.